Frequently Asked Questions

This is our F.A.Q. section, where you can learn more about us and how you book a ride, download our app and use it and so much more. If your question is not mentioned here feel free to contact and we’ll be happy to help you.

iMoto App

How to download

Please search the “Moto Drive” for rider app &  “iMoto User” for user app  in the Google Play  or App Store for install this app.

Is it a free app

iMoto App is completly free. You can download this app with zero cost 🙂

How to update Android on your smartphone or tablet

Go into the ‘Google Play’ app, Click the sidebar icon and select ‘My apps and games’. Choose ‘Software updates’ from the menu and your device will check for available updates.

How to update your iPhone or iPad

When the apps on your iPhone or iPad need updating, you’ll notice a red dot appear in the corner of the icon for the ‘App Store’ app, with a number. The number in the red dot tells you how many apps need updating.

When the red dot appears, go into ‘Updates’ in the App Store and Select Imoto App to get the latest version of our app

For User

How to create user account

First open iMoto User app. Then you can see a field called Phone Number. Enter your mobile no. and hit ok button. After that you will receive a varification no via sms. Please enter that code into required field and you are all ready to use iMoto Sevice.

Another way of creating iMoto user account by sign in with Google ID

How do i change my profile picture

Click sidebar icon on the top left corner of iMoto User app.Then click Profile section and you can see a round image update option where you can upload your profile picture,delete existing etc.

How to update account settings

Click sidebar icon on the top left corner of iMoto User app.Then click Profile section. Here you can update your Profile Picture,Name,Mobile No and Email address

How to add promo code

Click sidebar icon on the top left corner of iMoto User app.Then click Promo. Add your promo code and hit activate button.Enjoy your discounts

How to request a ride

First set pickup point then choose which service you want (Car,Bike,Out of city,Urgent Courier,Girls Drive Girl). After that add dropoff point.You can also add Note by using note option.Then click Confirm Booking to request your rider.

For Rider

How can i become a rider

Install moto drive app from google play store or app store. After installation please  sign up with your mobile no. &  fill up the Information with the proper documents.

For more details you can contact us through our website or you can directly visit our office

how can i withdraw my credits

You can withdraw your credits via Bkash & Rocket

For more details, please call Customer Service at +09669500500/+09677009988

how do i set request range area

First make sure that you are in Online mode then you can see a circle button in the left bottom corner. Click that button and there you can set your desired request range.

If i face any problem related this service where should i cantact

You can always contact us in our phone line during business hours (10.30 AM to 6 PM, Saturday to Thursday) at +09669500500/+09677009988 or shoot us an email at info@imoto.online.

Others

What time are imoto customer services active

Imoto services  active 7-days a week, from 10AM to 10PM.

How much your service cost in Dhaka

Service cost in Dhaka  (Car)

Minimum fare  ৳100

Flag Down fee  50

2.5/min &  22/ k.m.

Service cost in Dhaka  (Bike)

Minimum fare  70

Flag down fee    ৳40

0/ min &  10/ k.m

How much your service cost in Chittagong

Service cost in Chittagong  (Car)

Minimum fare  99

Flag Down fee  50

2.5/min &  22/ k.m.

Service cost in Chittagong  (Bike)

Minimum fare  49

Flag down fee    29

0/ min &  10/ k.m

Is there any facebook page or group for iMoto

Facebook Page Link : iMotoBD

Facebook Group Link : iMotoBD User Group

Where can I get more help

You can always contact us in our phone line during business hours (10.30 AM to 6 PM, Saturday to Thursday) at +09669500500/+09677009988 or shoot us an email at info@imoto.online. You can even chat with us by directly sending us a message through our facebook page